Best Service Industry Books

Here you will get Best Service Industry Books For you.This is an up-to-date list of recommended books.

1. Exam Review Milady Standard Cosmetology 2016 (Milday Standard Cosmetology Exam Review)

Author: by AA.VV. AA.VV.
1285769554
Milady Publishing
English

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Provides questions and answers similar to what is found on state licensing exams in cosmetology.

2


Milady Standard Esthetics: Fundamentals

Author: by Milady
1111306893
Milady
English

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Milady Standard Esthetics Fundamentals, 11th edition, is the essential source for basic esthetics training. This new edition builds upon Milady’s strong tradition of providing students and instructors with the best beauty and wellness education tools for their future. The rapidly expanding field of esthetics has taken a dramatic leap forward in the past decade, and this up-to-date text plays a critical role in creating a strong foundation for the esthetics student.

Focusing on introductory topics, including history and opportunities in skin care, anatomy and physiology, and infection control and disorders, it lays the groundwork for the future professional to build their knowledge. The reader can then explore the practical skills of a skin care professional, introducing them to the treatment environment, basic facial treatments, hair removal, and the technology likely to be performed in the salon or spa setting.


3. Setting the Table: The Transforming Power of Hospitality in Business

Author: by Danny Meyer
0060742763
Ecco
English

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The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake ShackSeventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors.

He is now the co-owner of a restaurant empire.How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality.

The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done.

Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.


4. Milady Standard Nail Technology

Author: by Milady
Milady
English
535 pages

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Milady Standard Nail Technology, 7th Edition is packed with new and updated information on several important topics including infection control, manicuring, pedicuring, chemistry, UV gels, and the salon business. Brand new procedural photography enhances step-by-step instructions. Also included, is a new Why Study?

Section at the beginning of each chapter, outlining the importance of understanding the concepts presented. Chapter objectives have also been revised to provide measureable, outcomes-based goals that can later be assessed using the end-of-chapter review questions. This latest edition of Milady Standard Nail Technology gives the aspiring nail technician the tools they need to launch themselves into a rewarding and successful career.


5. Exam Review for Milady Standard Esthetics: Fundamentals

Author: by Milady

Milady
English
170 pages

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The Exam Review for Milady Standard Esthetics: Fundamentals contains chapter-by-chapter questions in multiple-choice format to help students prepare for their state board exams. The answer key at the back of the book allows students to check accuracy and identify weak areas.

The questions themselves are unique to this supplement. The Exam Review has been updated to match the contents of Milady Standard Esthetics: Fundamentals, 11e.


6. Exam Review for Milady Standard Barbering

Author: by Milady
Milady
English
186 pages

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The Exam Review contains chapter-by-chapter questions in multiple-choice formats to help students prepare for their state board exams. The answer key at the back of the book allows students to check accuracy and identify weak areas.


7. Workbook for Milady Standard Esthetics: Fundamentals

Author: by Milady
Milady
English
240 pages

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The Workbook for Milady Standard Esthetics: Fundamentals contains detailed interactive exercises such as fill-in-the-blank and matching designed to reinforce learning and increase student comprehension. The workbook has been updated to match the contents of Milady Standard Estehtics: Fundamentals, 11e.


8. Competing Against Luck: The Story of Innovation and Customer Choice

Author: by Clayton M. Christensen
Harper Business
English
288 pages

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The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy, but are willing to pay premium prices for.

How do companies know how to grow? How can they create products that they are sure customers want to buy? Can innovation be more than a game of hit and miss? Harvard Business School professor Clayton Christensen has the answer.

A generation ago, Christensen revolutionized business with his groundbreaking theory of disruptive innovation. Now, he goes further, offering powerful new insights. After years of research, Christensen and his co-authors have come to one critical conclusion: our long held maxim-that understanding the customer is the crux of innovation-is wrong.

Customers don’t buy products or services; they “hire” them to do a job. Understanding customers does not drive innovation success, he argues. Understanding customer jobs does. The “Jobs to Be Done” approach can be seen in some of the world’s most respected companies and fast-growing startups, including Amazon, Intuit, Uber, Airbnb, and Chobani yogurt, to name just a few.


9. Holistic Goat Care: A Comprehensive Guide to Raising Healthy Animals, Preventing Common Ailments, and Troubleshooting Problems

Author: by Gianaclis Caldwell
Chelsea Green Publishing
English
368 pages

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“Practical, well written, and comprehensive…. Read this book cover to cover, or keep it handy as a reference for all aspects of goat care.”Sarah Flack, author of The Art and Science of Grazing This one-of-a-kind guide will empower even novice goat owners, offering expert guidance on maintaining a healthy herdwhether they are dairy, meat, fiber, or pet goats Goats have provided humankind with essential products for centuries; indeed, they bear the noble distinction of being the first domesticated farm animal.

From providing milk and meat for sustenance and fiber and hides for clothing and shelter to carrying packs and clearing brush, there isn’t much that goats cannot do. Managing goats successfully requires an understanding of how nature designed them to thrive, including nutritional and psychological needs, as well as how to identify a problem and intercede before it’s too late.

For more than a decade, Gianaclis Caldwell and her family have operated Pholia Farm Creamery, an off-grid, raw milk goat cheese dairy. In Holistic Goat Care, Caldwell offers readers a comprehensive guide to maintaining a healthy herd of goats, whether they are dairy goats, meat goats, fiber goats, or pet goats.

10. Milady's Standard Professional Barbering

Author: by Milady
Milady
English
810 pages

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Milady’s Standard Professional barbering is the primary resource for Barbering students preparing for their state licensing exam and a successful career in the professional market. It is the only textbook available that offers an integrated set of supplements to enhance the teaching and learning process.

This new edition is the most stunning and versatile barbering education tool in the industry. Packed with hundreds of brand new full-color photos and procedures, students will be provided with the latest in infection control, hair replacement technologies, career preparation instruction and step-by-step shaving.

Milady has been the trusted choice of Barbering educators for nearly sixty years and this new edition continues that trend with in-depth and engaging coverage of the most current topics in the profession.

11. The Art of Natural Cheesemaking: Using Traditional, Non-Industrial Methods and Raw Ingredients to Make the World's Best Cheeses

Author: by David Asher
Chelsea Green Publishing
English
320 pages

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Including more than 35 step-by-step recipes from the Black Sheep School of Cheesemaking Most DIY cheesemaking books are hard to follow, complicated, and confusing, and call for the use of packaged freeze-dried cultures, chemical additives, and expensive cheesemaking equipment. For though bread baking has its sourdough, brewing its lambic ales, and pickling its wild fermentation, standard Western cheesemaking practice today is decidedly unnatural.

In The Art of Natural Cheesemaking, David Asher practices and preaches a traditional, but increasingly countercultural, way of making cheeseone that is natural and intuitive, grounded in ecological principles and biological science. This book encourages home and small-scale commercial cheesemakers to take a different approach by showing them: How to source good milk, including raw milk; How to keep their own bacterial starter cultures and fungal ripening cultures; How make their own rennetand how to make good cheese without it; How to avoid the use of plastic equipment and chemical additives; and How to use appropriate technologies.

12. Managing The Professional Service Firm

Author: by David H. Maister
Free Press
English
384 pages

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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries.

Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership.

While these issues can be complex, Maister simplifies them by recognizing that every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.

13. The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Author: by Jeff Toister
English
188 pages
0692842004

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Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step.

You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service.

Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook:”The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent.” Chip R.

14. Milady Standard Esthetics: Advanced

Author: by Milady
Milady
English
980 pages

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MILADY STANDARD ESTHETICS: ADVANCED, SECOND EDITION is an essential tool for students enrolled in advanced esthetics programs and critical for anyone serious about achieving a higher level of success in the beauty and wellness field. This new edition demonstrates Milady’s commitment to providing the most current, cutting-edge educational resources to esthetic students and professionals anxious to expand and perfect their skills in one of the fastest growing industries of the day.

It responds to the increasing demand for a more robust knowledge of skin care principles and techniques resulting from trends in medical esthetics as well as in hospitality and tourism. MILADY STANDARD ESTHETICS: ADVANCED encompasses the broad areas of advanced skin sciences, including skin disorders and the updated ABC’s of skin cancer; advanced esthetic techniques and devices; spa and alternative therapies; and working in a medical setting, including plastic surgery procedures and pre- and post-medical treatments.

15. Art's Principles: 50 years of hard-learned lessons in building a world-class professional services firm

Author: by Arthur Gensler
Wilson Lafferty

English
318 pages

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Art’s Principles reveals the blueprint behind one of the most successful professional services firms, giving career-minded individuals the tools they need to excel in business. The book covers the essentials of leadership, talent acquisition and operations, while outlining the creative strategies that propelled a small business into one of the largest and most admired in its industry.

This guidebook is full of well-tested ideas that are applicable to someone running a small, medium or large professional firm or running any project where people, profit and customers matter.