Best Business Conflict Resolution & Mediation Books
Here you will get Best Business Conflict Resolution & Mediation Books For you.This is an up-to-date list of recommended books.
1. Getting to Yes: Negotiating Agreement Without Giving In
Author: by Roger Fisher
The key text on problem-solving negotiation-updated and revised Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution.
Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.
2. Leadership and Self-Deception: Getting Out of the Box
Author: by The Arbinger Institute
This third edition of an international bestseller-over 2 million copies sold worldwide and translated into 33 languages-details how its powerful insights on motivation, conflict, and collaboration can benefit organizations as well as individuals. Since its original publication in 2000, Leadership and Self-Deception has become an international word-of-mouth phenomenon.
Rather than tapering off, it sells more copies every year. The book’s central insight-that the key to leadership lies not in what we do but in who we are-has proven to have powerful implications not only for organizational leadership but in readers’ personal lives as well.
Leadership and Self-Deception uses an entertaining story everyone can relate to about a man facing challenges at work and at home to expose the fascinating ways that we blind ourselves to our true motivations and unwittingly sabotage the effectiveness of our own efforts to achieve happiness and increase happiness.
We trap ourselves in a “box” of endless self-justification. Most importantly, the book shows us the way out. Readers will discover what millions already have learned-how to consistently tap into and act on their innate sense of what’s right, dramatically improving all of their relationships.
3. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Author: by Kerry Patterson
In this UPDATED SECOND EDITION (first edition titled “Crucial Confrontations”), you’ll learn how to hold anyone accountable, master performance discussions, and get results. Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises.
Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly-often creating whole new sets of problems.
Research proves that mishandled disappointments aren’t just morale killers, they’re institution killers-diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus.
4. The Anatomy of Peace: Resolving the Heart of Conflict
Author: by The Arbinger Institute
This phenomenal bestsellerover 525,000 copies soldexpanded in a new third edition, explores how we often misunderstand the causes of our conflicts and shows us the paths to achieving true peace within ourselves and our relationships. In this day and age, perhaps there is nothing more important than knowing how to heal relationships that are breaking and how to maintain connections when people are pulling apart.
So many of our conflicts seem unsolvable, but what if conflicts at home, at work, and in the world stem from the same root cause? What if we systematically misunderstand that cause? And what if, as a result, we unwittingly perpetuate the very problems we think we are trying to solve?
This book unfolds as a story. Yusuf al-Falah, an Arab, and Avi Rozen, a Jew, each lost his father at the hands of each other’s cousins. The Anatomy of Peace is the story of how they come together, how they help their warring parents and children come together, and how we too can find our way out of the personal, professional, and global conflicts that weigh us down.
5. Managing Transitions, 25th anniversary edition: Making the Most of Change
Author: by William Bridges
Da Capo Lifelong Books
The business world is constantly transforming. When restructures, mergers, bankruptcies, and layoffs hit the workplace, employees and managers naturally find the resulting situational shifts to be challenging. But the psychological transitions that accompany them are even more stressful. Organizational transitions affect people; it is always people, rather than a company, who have to embrace a new situation and carry out the corresponding change.
As veteran business consultant William Bridges explains, transition is successful when employees have a purpose, a plan, and a part to play. This indispensable guide is now updated to reflect the challenges of today’s ever-changing, always-on, and globally connected workplaces.
Directed at managers on all rungs of the corporate ladder, this expanded edition of the classic bestseller provides practical, step-by-step strategies for minimizing disruptions and navigating uncertain times.
6. The Outward Mindset: Seeing Beyond Ourselves
Author: by The Arbinger Institute
The new edition of an international bestseller helps individuals and organizations shift to a new mindset that will improve performance, spark collaboration, accelerate innovation, and make your life and the lives of everyone around you better. Without even being aware of it, many of us operate from an inward mindset, a single-minded focus on our own goals and objectives.
This book points out the many ways, some quite subtle and deceptive, that this mindset invites tension and conflict. But incredible things happen when people switch to an outward mindset. They intuitively understand what coworkers, colleagues, family, and friends need to be successful and happy.
Their organizations thrive, and astonishingly, by focusing on others they become happier and more successful themselves! This new mindset brings about deep and far-reaching changes. The Outward Mindset presents compelling true stories to illustrate the gaps that individuals and organizations typically experience between their actual inward mindsets and their needed outward mindsets.
7. Ask for More: 10 Questions to Negotiate Anything
Author: by Alexandra Carter
An instant Wall Street Journal bestseller and a joy to read (Douglas Stone and Sheila Heen, authors of Difficult Conversations), Ask for More shows that by asking better questions, you get better answersand better results from any negotiation. Negotiation is not a zero-sum game.
It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started. In this groundbreaking new book on negotiation, Alexandra CarterColumbia law professor and mediation expert who has helped students, business professionals, the United Nations, and moreoffers a straightforward accessible approach anyone can use to ask for and receive more.
We’ve been taught incorrectly that the loudest and most assertive voice prevails in any negotiation, or otherwise, both sides compromise, ending up with less. Instead, Carter shows that you get far more value by asking the right questions of the person you’re negotiating with than you do from arguing with them.
8. Easy Coloring Book for Adults Inspirational Quotes: Simple Large Print Coloring Pages with Motivational Sayings and Positive Affirmations. Perfect … to Inspire and Relax Seniors, Teens, Girls.
Author: by Sally Berry
THE INSPIRATIONAL QUOTES COLORING BOOK PERFECT TO BELIEVE IN YOURSELFDiscover the amazing selection of inspirational quotes coloring pages made by Sally Berry and get hours of motivation, relax and stress relief. These ready-to-color pages have been selected among multiple talented artists and include 50 coloring pages with inspirational quotes.
The Believe in Yourself Coloring Book by Sally Berry has been prepared with the help of an expert psychologist to include illustrations which can bring serenity and peace. If you like quotes and you want to get inspiration every day, you will love this book.
Why This is a Great Choice Each coloring page is printed on a separate page with a full black page on the back to help avoiding bleed throughWhite paper suitable for coloring pencils, coloring pastels, markers, gel pens, brush pens, fine liners, water colors (in case of markers we advise to place a blank page behind)50 Unique Large Images, welcome to creativity and relaxationLarge 8,5 x 11″ (21,59 x 27,94 cm) format, professional quality designs from independent artistsSingle sided pages allow you to remove the finished artwork for framing or to use as you please.
9. Negotiation: Readings, Exercises and Cases
Author: by Roy J Lewicki Irving Abramowitz Memorial Professor
Negotiation is a critical skill needed for effective management. Negotiation: Readings, Exercises, and Cases 7e by Roy J. Lewicki, Bruce Barry, and David M. Saunders takes an experiential approach and explores the major concepts and theories of the psychology of bargaining and negotiation and the dynamics of interpersonal and inter-group conflict and its resolution.
It is relevant to a broad spectrum of management students, not only human resource management or industrial relations candidates. The Readings portion of the book is ordered into seven sections: (1) Negotiation Fundamentals, (2) Negotiation Subprocesses, (3) Negotiation Contexts, (4) Individual Differences, (5) Negotiation across Cultures, (6) Resolving Differences, and (7) Summary.
The next section of the book presents a collection of role-play exercises, cases, and self-assessment questionnaires that can be used to teach negotiation processes and subprocesses.
10. Millennials' Guide to Management & Leadership: What No One Ever Told you About How to Excel as a Leader
Author: by Jennifer P Wisdom
How can Millennials become successful managers and leaders? In our 20s and 30s, once we learn the basics of navigating the world of work, many of us start moving into management and leadership positions. Today’s Millennials are also still striving to identify who they are, what they want, and how to get it.
“Millennials’ Guide to Management and Leadership” helps Millennials launch to become skilled managers and leaders who are prepared to tackle the complex problems of the future. In the next decade, Millennials will become 60% of the U.S.Workforce. Clinical psychologist Jennifer P.
Wisdom, author of “Millennials’ Guide to Work”, expands her practical Millennials’ Guides series by helping Millennials take the reins and become successful, respected, and effective managers and leaders. This practical guide includes: Advice on overcoming more than 80 workplace challenges Strategies in growing into management and leadership roles Tips for managing your staff and managing your boss An action plan for accomplishing your work and life goals
11. 101 Tough Conversations to Have With Employees: A Manager's Guide To Addressing Performance, Conduct, And Discipline Challenges
Author: by Paul Falcone
This second edition of the bestselling guide by top human resources author Paul Falcone provides guidance for managers, including sample dialogues for how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues …
These are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.
This practical, solution-oriented book walks readers through some of the most commonas well as the most seriousemployee problems they are likely to encounter. While covering everything from substandard performance reviews to progressive disciplinary warnings and termination meetings, the second edition of this bestselling resource offers readers twenty new scenarios covering current hot-button issues like FMLA abuse and ADA accommodations, wage and hour challenges, team turnarounds, and compensation conflicts.
12. The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
Author: by Robert I. Sutton
The definitive guide to working with – and surviving – bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. “What an asshole!” How many times have you said that about someone at work?You’re not alone!
In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes… And why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers:Strategies on how to pinpoint and eliminate negative influences for good Illuminating case histories from major organizations A self-diagnostic test and a program to identify and keep your own “inner jerk” from coming outThe No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.
13. Love as a Business Strategy: Resilience, Belonging & Success
Author: by Mohammad F. Anwar
WALL STREET JOURNAL BESTSELLER USA TODAY BEST SELLERTo increase revenue, improve customer experience, and develop higher-performing teams, it’s time for leaders to stop looking for quick fixes to complex business problems and start building a culture of love. Yes, love.”A brutally honest confession and road map that can help transform the culture of any system or individual willing to do the hard work of changing for the better.”-Esmaeil Porsa, MD, MBA, MPH, CCHP-A, President and CEO of Harris Health SystemAnchored by Softway’s own transformational journey, Love as a Business Strategy offers a new, people-first framework for achieving any business outcomewritten by folks that aren’t fans of run-of-the-mill business books.
As a matter of fact, Love as a Business Strategy is so chock-full of real-world examples of mistakes, heartbreak, and redemption that it reads more like a juicy expos than a business book. Love as a Business Strategy steers clear from piety and theoretical concepts and instead shares grounded stories of resilient people running a real business.
14. The Talent War: How Special Operations and Great Organizations Win on Talent
Author: by Mike Sarraille
In our modern business landscape, the war for talent is more complex than ever. You need to attract and retain the best talent for your organization to win, but without the right strategy or mindset, you won’t be able to compete.
If your revenue is declining, you’re losing market share to your competition, or your organizational health is deteriorating, it’s time to evolve how you approach this never-ending war. After all, your PEOPLEnot your product or serviceare your strongest competitive advantage.
The Talent War explores how US Special Operations Forces (SOF) assess, select, and develop their world-class talent. You’ll learn how to adopt a talent mindset, the single greatest weapon you can possess in the war for talent. When your organization reflects this mindset, you will hire, train, and develop the right people, and put them in the best positions to make decisions that allow you to retake the advantage and win the war.
15. Essentials of Negotiation
Author: by Roy Lewicki
Additional Information and teaching resources to support this text are available from www.Mhhe. Com/lewickinegotiation. Essentials of Negotiation, 6e is a condensed version of the main text, Negotiation, Seventh Edition. It explores the major concepts and theories of the psychology of bargaining and negotiation, and the dynamics of interpersonal and inter-group conflict and its resolution.
Twelve of the 20 chapters from the main text have been included in this edition, several chapters having been condensed for this volume. Those condensed chapters have shifted from a more research-oriented focus to a more fundamental focus on issues such as critical negotiation subprocesses, multiparty negotiations, and the influence of international and cross-cultural differences on the negotiation process.
16. BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Author: by Bill Eddy
BIFF IS A GAME CHANGER FOR COMMUNICATING WITH HIGH CONFLICT PEOPLE We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs).
A BIFF Response can be applied in any communication anywhere: in an email, a text message, on social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do.It takes practice!
This first book in the BIFF Conflict Communication Series is for anyone dealing with high conflict communications. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and contain the conflict.